Effective Date: April 15, 2025
At EAM Solutions, we are committed to delivering high-quality digital products promptly and efficiently. This Fulfillment Policy outlines how we process and deliver digital products purchased through our website.
1. Order Processing and Delivery
- Immediate Access: Upon successful payment, customers will receive immediate access to their purchased digital products. Access details will be provided on the confirmation page and via email.
- Email Confirmation: A confirmation email containing access instructions and relevant details will be sent to the email address provided during checkout.
- Delivery Method: All digital products are delivered electronically. No physical items will be shipped.
2. Refunds and Cancellations
- Refund Policy: Due to the nature of digital products, all sales are final. We do not offer refunds once the product has been accessed or downloaded.
- Cancellation Policy: Orders for digital products cannot be canceled once the purchase is complete and access has been granted.
- Exceptions: If you experience issues accessing your purchased product, please contact us within 7 days of purchase for assistance.
3. Customer Support
- Contact Information: For any questions or support needs, please reach out to us at support@eamsolutions.online
- Support Hours: Our support team is available Monday through Friday, 9:00 AM to 5:00 PM CST.
4. Compliance with Stripe Requirements
This Fulfillment Policy is designed to comply with Stripe’s guidelines for digital product transactions, ensuring transparency and reducing the risk of disputes. For more information, please refer to Stripe’s documentation on fulfillment practices.
5. Subscription Services
- Billing: Subscription plans are billed on a monthly basis through Stripe using the payment method provided at checkout. Charges are automatically processed on the same day each month.
- Ongoing Service: Subscriptions remain active until canceled by the customer.
- Cancellation: Customers may cancel their subscription at any time by providing written notice to the President/Owner of EAM Solutions Online via email at support@eamsolutions.online. Cancellations must be made at least 30 business days before the next billing cycle to avoid the upcoming charge.
- Refund Policy: No refunds are issued for partial months or unused time after cancellation. Customers will retain access to the service through the end of their current billing cycle.